4-Hour RFQ Response SLA
All formal tender inquiries and proposal requests receive a structured response within 4 working hours.
Direct Leadership Hotline
Direct telephone access to Country Head & Chief Expansion & Relations for urgent operational scaling & partnership discussions.
Free On-Site Kitchen Audit
Request a complimentary on-site infrastructure and meal volume audit at your campus anywhere in India.
Corporate Headquarters
Address:
123 Shyam Path, Rajendra Nagar,
Vaishali Nagar, Jaipur, RJ 302021
General Inquiry Email:
[email protected]
24x7 Support Escalation Hotlines
Mr. Ravi Srivastava (Chairman & Founder): +91 99502 22111
Nischay Ranjan (General Manager / Chief Expansion & Relations): +91 96025 55155
Mr. Nishant (Customer Support Manager): +91 94147 08012
Bharti Soni (Customer Support Rep): +91 83029 03908
Request Catering Proposal (RFQ)
4-Level Service Escalation Matrix
Our structured escalation mechanism guarantees rapid resolution of operational, quality, or manpower requests.
| Level | Designation | Contact Name | Hotline Phone | Response SLA |
|---|---|---|---|---|
| Level 1 | On-Site Mess Manager | Resident Facility Lead | Available at Campus Desk | Immediate (15 Mins) |
| Level 2 | Customer Support Rep | Bharti Soni | +91 83029 03908 | Within 1 Hour |
| Level 3 | Customer Support Manager | Mr. Nishant | +91 94147 08012 | Within 2 Hours |
| Level 4 | General Manager & Chief Expansion & Relations | Nischay Ranjan | +91 96025 55155 | Within 4 Hours |
| Level 5 (Apex) | Chairman & Founder | Mr. Ravi Srivastava | +91 99502 22111 | Direct Executive SLA |
